2/10 Terrible
Paul K.
24 June 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Miserable week
The villa amenities state 4 bedrooms and three bathrooms, it is actually 3 bedrooms 2.5 bathrooms. The first night we only a light in one of the bathrooms, and no hot water anywhere, host would not come out until the following day,
also the TV did not work due to the remote for the internet box was broken, on 7th the TV internet box was replaced by a firestick which was useless as the picture would freeze every few seconds,later that day we had a storm which left the pool and everything else covered in sand, the host said that the pool was cleaned once a week on Thursdays but she would try to get it cleaned earlier, this only happened on the 12th just before we left, but the pool was dirtier after cleaning than before. On the 11th we told the host that once again we had no hot water, we had to wait until the following day for a plumber to be called. In summary we had no hot water for two and half days, a pool we were unable to use the whole week and a TV which never worked, I have requested compensation from the host, but all she has offered is one free night next time I book, what makes this lady think I would ever consider booking this villa again when this is without doubt the worst customer service I have ever experienced.
Paul K.
Stayed 7 nights in Jun 2024