2/10 Terrible
Mark P.
8 Apr 2025
Liked: Location
Disliked: Cleanliness, check-in, communication
Screaming Included
The check in information was sent to us in another language which made it impossible to know how to check in. I called a number on the listing for help. a very irritated woman answered and was quite angry that I was asking questions about the location of the apartment. She gave me the code to the door and hung up. I searched for the apartment for 30 minutes with no luck. I called back and she immediately began screaming at me. She screamed that it wasn’t her job to tell me where the apartment was, her only role was to tell me the code. When I tried to explain that the instructions were sent in another language and I was having trouble finding the place she exploded in anger. She was screaming so loudly that I put her on speaker so my family could hear her ranting and raving about how this wasn’t her job. She continued screaming that she wouldn’t help me and it was not her problem that I couldn’t find the apartment. I was astonished at her extreme anger. I tried multiple times to ask her gently for help and she screamed even louder, finally hanging up on me. I ended up wandering around the area asking locals where the apartment building is located. Luckily for us a kind French gentleman led us to the place.The place reeked of vomit, the sheets were blood stained with hair in the bed. The shower heads were covered in black mold. Not queen beds as listed. bathroom door hinges were falling off, the coffee maker water reservoir was moldy. Worst VRBO ever. We left a day early
Mark P.
Stayed 3 nights in Mar 2025
