This is our 7th year in Woolacombe and unfortunately, we have never had to dedicate such a large amount of our valuable family time to resolving issues.
These included stained and very damp towels on arrival. Despite being new and one of the reasons for selecting this apartment, the washer/dryer was broken. Lightbulbs needed replacing, and doors and windows couldn’t easily be opened. These were all maintenance tasks.
The mattresses were awful - protruding buttons/springs woke my wife in the night with a ‘dead leg’, and the single mattress springs offered no support and protrude. The poor quality, lumpy sponge pillows, and polyester bedding were certainly not conducive to a good night's sleep, particularly in the very hot weather.
We contacted the housekeeper for assistance on Friday when we arrived but she wasn't very effective at resolving these issues. We had to wait until Monday for the washer/dryer to be looked at. We requested and were given a mattress topper as a temporary fix, and whilst the single one helped, a double bed topper was provided for the kingsize, which didn't fit well of course!
When we learned that the housekeeper had gone on holiday (!) leaving us hanging, we contacted the agents, and Maddie was absolutely superb, getting a fix-it man around almost immediately, bringing alternative duvets to pad the poor mattresses, and providing towels. Because the washer/dryer needed new electronics, this was never fixed while we were there sadly. We wish we had contacted Maddie in the first place, but the instructions plainly stated to work with the housekeeper initially.
This apartment has the potential to be outstanding, and it’s a shame that it’s being let down by maintenance issues and the holidaymaker's basic need for a good night's sleep!
Out of 10, I’d score our experience 5/10 for the reasons given. If the issues had been resolved, this apartment is a strong 9/10. Why not 10/10? The water outlet pipe from the upstairs flats is by your head in the main bedroom and you can’t do much about that!