2/10 Terrible
April E.
17 May 2019
Very poor host
We arrived at the site to find a cat and dog sitting at the front door to the house. The cat bolted into the house when we were trying to get in and the dog was barking. The host’s add said nothing about a cat and dog! I am allergic to cats so there was no way we could stay there. There was pet dander and hair on the furniture and it smelled like mold and animals. We had to scrounge around on our vacation to find a last minute place to stay, which ended up costing us more money. I contacted the host and politely let her know that we were not able to stay and left the place as it was. She was rude and stated it was our fault for letting the cat in and that she was not obligated to let us know there would be animals there. Uhhhh... kind of an important detail! To this point she has still refused to provide a refund even with mediation through VRBO.
In addition, there was a lot of noisey construction and it smelled bad. She also texted pictures of stuff she didn’t want us to touch because they were her personal items she left there. Not what you want to deal with on vacation and when you paid for a place!
There are plenty of other affordable, beautiful places to stay in Tulum, with lovely hosts, so it’s not worth getting involved with this one!
April E.
Stayed 3 nights in Apr 2019
