2/10 Terrible
Damon C.
25 Mar 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
A complete nightmare
Owner demanded I meet her for scones and tea so she would give me property address, and demanded I meet her in person to pay. Mind you, I was traveling from the US for a medical procedure. She then proceeded to enter the property while I was still there, inspecting her house and accusing me of “breaking house rules” because I opened windows due to a musty smell in the house. She made up a list of reasons why I was breaking the rules, including accusing me of taking the key with me without her permission, and leaving her mail box open (no reason for me to use her mailbox). She said she would only clean and make the bed for one room, despite the fact I rented the entire place. She also said in the UK, she has the right to enter the property whenever she pleases. She ultimately cancelled my reservation, threatened to tow my car and throw my belongings in the snow, one week early when I reported issues to VRBO. She said she would refund me for it, asked for my bank account number. It’s been a week and she has not refunded me the almost $2k she said she would. Truly a disturbing experience, and willing to file a lawsuit to get my money back and report the abuse.
Damon C.
Stayed 18 nights in Mar 2023
