6/10 Okay
Patrick G.
18 Sept 2024
Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy
Nice place but not what we Rented
When we got to the apartment location, the property manager told us that we would not be able to have the property that we reserved and proceeded to show us another one. In this scenario, there isn't a lot we can do since we need a place to stay. The new place was smaller (1 bedroom instead of 2). One of our group had to sleep on a sofa bed instead of an actual bed. I inquired about the price since there was a bait and switch scenario here and they were not flexible. In fact, VRBO was supposed to take two payment installments from me on June 8th and August 17th but on arrival the property manager was asking me for money. I have never experienced this before. I couldn't verify if those installments were made because I wasn't sure how VRBO charges so they went ahead and charged the card on file. Of course what they charged was greater than the installment amounts added together. The difference was ~$20 Euro but still frustrating.
The apartment was nice though, no concerns over the location or the actual place, just never had an experience like this before with VRBO. VRBO is impossible to contact so they are no help. Pretty disappointed that there was no communication about the availability of the property we actually booked. Hopefully I wasn't charged twice for this place, will keep researching.
Patrick G.
Stayed 1 night in Sep 2024
