6/10 Okay
Howard M.
12 Sept 2024
Liked: Location
Disliked: Check-in
A nice place but ...
We took the train from Lisbon and arrived at around noon. Check in was not until 4:00 pm. They would not let us put our bags in the villa but told us that we can store them at their offices at a rate of E2.50 per bag per hour. We were 9 people at two bags each would cost us E112.5 per hour. We enter the villa and the women notice that there are no brooms so I call management but they tell mev that they are out of stock. We buy one at the corner store for about E4.00, plenty of stock. Then we have problems with the air conditioning. Some didn't cool at all and some kept shutting off. There is a separate unit in each room. They finaslly send someone to check the airconditioners and he recommends replacing one of the condensers but I explained to the manager that he had to be wrong because it was blowing cold air. So nothing was replaced and the airconditioners kept shutting down. The manager told us to shut the airconditioners when we left the villa but who wants to come home to a hot house. I'm sure that there are better performing property managers in the town. All in all you can't have a bad time in Albufeira and we certainly had a great time there. Then, when I came home, I got hit for having yo replace a table they say we broke. They never sent us pictures of the damaged table and of course talk to the wall. The proper management team can make or break your stay. This team didn't make our stay.
Howard M.
Stayed 7 nights in Aug 2024