4/10 Poor
Purple M.
17 Jan 2025
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
She double booked so we had no where to stay for days
I scheduled our trip almost a year in advance I was to be there for 4 weeks. I could not get a hold of the woman who owns the place through the verbal app when we got there on a Sunday I still have not gotten a hold of her. I had to get a hotel for five people in Rome for two days before I finally got a hold of her. She did not want to speak through the verbo app she wanted to use WhatsApp instead. She informed me that she made a mistake and that she had rented out the house for the weekend the people would not be out until Wednesday so much longer than a weekend. And I could not get in until Wednesday after 5:00. I had three places that I had to pay for to stay until I could get into the place I had already paid for. And when I complained about it she told me I should relax and have a glass of wine. I don't have much else to say the house was fine but the whole experience was terrible because of the first 5 days of my trip. I waited for a long time to leave this review so that I wouldn't be so angry when I left it. My children, adult children, we're only there for 2 weeks and 5 days of their vacation was spent hopping from one apartment to another. I have to say the people that cleaned were very nice. And that's all I really have to say
Purple M.
Stayed 27 nights in Sep 2024
