4/10 Poor
Helen W.
3 June 2024
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Disappointed
We booked the property for our family to come visit which included our grandson who has a prosthetic leg. Therefore location to the pool and amenities as well as ground floor bedroom was a must for us, which this property offered. Unfortunately, that's where the greatness ended.
Before our stay, the property hadn't been occupied for several weeks and could have done with a refresh and airing out. On closer inspection, this place needed a DEEP CLEAN. Ceiling fans "caked" with dust, cooker hood thick with grease, oven needed cleaning, the list goes on. Not a single bed had matching bedding and when I checked the bottom sheet on the double, it was sweat stained and even had pen marks on it.
Having taken a look inside the living room AC unit, it was a health hazard, the filter had not been cleaned and there was even evidence of black mold inside, I told my family NOT to use this.
On a safety issue, the smoke detectors were down on the side, without batteries in them.
Overall, this property could be a real gem but a major overall is needed including new furniture and mattresses and a lick of paint! This rental was expensive compared to similar properties in the area and so at this price point extremely dissatisfied
Helen W.
Stayed 9 nights in May 2024
