4/10 Poor
Michael H., Cheshire
10 Oct 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
No Welcome Here
The villa is reasonably furnished although the sitting room is fairly dark with dark furniture and furnishings. A good garden and pool. The pre-arrival cleaning of the villa was excellent. Surprisingly for a 2 week rental there was no cleaning or clean bed linen provided.
However if anything is missing or goes wrong you are on your own. The local agent 99 houses due to welcome us never appeared even when requested. To any complaint they fobbed us off and we had to contact the letting agent in Holland .
1. No satellite TV channels until the roof aerial realigned.
2. BBQ unusable, replacement unstable despite attempted repair.
3. No DVD player even though listed on the website we used. Never resolved and we were left with evenings where we were in a dingy room unable to read and a TV with Spanish channels plus BBC News and Sky news
4. Sunday afternoon the villa power failed totally. No one responded to phone calls or emails. On Monday a man appeared and removed one of 8 paintings in the living room to reveal the master switch.
Long running issues.
Many complaints re lackof any information. In 2020 owner stated that pack in preparation. Not done
Foot injury due to broken and missing tiles on pool steps. In 2020 owner stated that repair as soon as possible. Not done.
Michael H.
Stayed 14 nights in Sep 2023