2/10 Terrible
Christopher M.
17 Apr 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
TERRIBLE EXPERIENCE!! DON’T BOOK THIS FLAT!!
From the moment we arrived, our time in this flat was awful! First, the keys were not where we were told and I eventually determined it was because the cleaning people weren’t done, so we got into the flat 30 minutes late. As we settled in, my daughter discovered the handle on her closet door was broken. I can’t understand how the cleaning people didn’t notice it. I tried calling the host to report the issue, but after being on hold for 15 minutes, I decided to email instead. It took 3 emails to get a response. The next evening, we returned from dinner and turned on the television. It has no service. We found a Netflix app, but the TV was so old, the screen quality was very poor. On our 3rd night, we were awoken at 3am when the smoke alarm went off and couldn’t be turned off. After considerable effort, I was able to disconnect the device so we could all get back to sleep, but that meant forgoing the protection the device provides. The next day, we did a small load of laundry only to discover that the dryer doesn’t work, so we had to hang our wet clothes around the flat to dry overnight. Every time we had a problem, I tried to call the host by phone and every time, I sat on hold and wound up emailing them. Responses to emails were slow in coming. I’m not sure why they even have a phone. They clearly don’t answer it. In my last email, I suggested a partial refund was in order. I was told they would review my case and I haven’t heard back.
Christopher M.
Stayed 4 nights in Apr 2025
