6/10 Okay
Verified traveller
3 May 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
I wanted to love this apartment
We booked this apartment for a very long family holiday stay of several months and I really wanted to love it, as it is such a peaceful location and the apartment is large and really well set up for guests. I am very picky about kitchens and think this is the best kitchen I have ever had in a short stay accommodation.
However, the hosts made this experience less pleasant than it should have been. I noted before booking that they charge extra for things like sheets and towels and came prepared, but this should probably have been a warning about their attitude as I cannot think of any other place I have ever been to that charges for these. Our very first experience was having our autistic son told off for making noise that might disturb them downstairs, which stopped us from really feeling comfortable here. Several other minor things happened throughout our time which I wanted to forgive, but did stop us feeling truly comfortable. On our final day the hosts attempted to keep part of our bond to pay for additional cleaning related to a pre-existing condition to the house that we had been unaware of when we came in. We fought this and got our money back but it left a bad taste in our mouths that unfortunately has soured our entire experience of Strasbourg and France.
Verified traveller
Stayed 38 nights in Mar 2024