2/10 Terrible
Caren
8 Jan 2024
Disliked: Cleanliness, property conditions & facilities, communication
AVOID! On our first night the power went out, and after some communication with the owner and on-site manager, it stopped dead cold and we were without power for about 15 hours. No generator was offered, no one would return our messages and we were miserable and all of our groceries that we bought spoiled. That’s just day one…the tip of the iceberg. It gets worse. The property listing is completely false and misleading. it clearly states that all three bedrooms have air-conditioning, but only two actually have AC. The third has some fans, but the windows can’t even be opened because there are no screens and bugs would fly in so we slept in hot, sticky, stifling conditions. One of our requirements when I booked the place was that every bedroom have AC. I brought this to the attention of the owner, and she completely disregarded the issue saying “there isn’t even a third bedroom “. WHAT?? The listing details each room! The issues continued - the lock on the front door broke the first day, we ran out of water after a few days, we ran out of gas for the stove after a few days, (they came and refilled both but it was still a pain), they provided a few rolls of toilet paper and one trash bag for six people staying nine days. I spent way too much time of my precious vacation dealing with one thing after another with the property and I’m completely disgusted at the lack of communication and accountability by the owner. Just terrible all around.
Caren
Stayed 8 nights in Dec 2023
