2/10 Terrible
Neri M.
31 July 2023
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Horrible experience! Do not recommend!
It’s a small beautiful home yet still spacious for a party of 7. We had rented it out for 6 nights, only stayed 2. The issues started when we checked in. In the description you are not told that you will only have a limited amount of “free” energy daily, after that you have to pay. When we got there for check in Fri the house was hot. So after Bernardo (the house concierge)grated us & let us know about the deal with the electricity, we decided to make the best of it. The house comes with 4 mini split ac. 1 in each room & 1 in the living room & every room has a ceiling fan. We turn on all the fans, & the ac we set them at 26C(78F)while we were gone & 24C(75F) while we slept. Those were Bernardo’s recommendations. We did not spend all day in the house we where just coming to sleep. On Sun when we get back from Chichén Itzá around 8 pm (we had left @ 6am) all the lights start to flickering and then just go out. The meter outside the house had exploded(have pics). After a while of trying to get Bernardo on the phone he basically just tells us that there is nothing to do till the next day. We spend the night sweating but ok. So come Mon we leave the house to go to Tulum all while Bernardo said the issue would be resolved by the time we got back. Around 2 I get a text from the owner saying that the CFE will “maybe” fix it the next day. So after all the uncertainty we decided to check out. I have the pic of the owner saying he would refund us, still waiting! Will not book again!
Neri M.
Stayed 6 nights in Jul 2023
