2/10 Terrible
Leigh W.
3 Sept 2024
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Not as described, not clean
The description of the flat is inaccurate. The private fenced garden is a concrete balcony covered in fake grass, accessed from the bedroom, not the lounge as stated. The mattress is simply worn out, badly stained and needs immediate replacement. Neither mattress nor pillows had protectors on them, a basic hygiene measure. The hallway, which has no natural light, had 1 light fitting not working, the other simply a bare lightbulb. The owner offered to bring a lamp but in a narrow passageway this didn't seem a good idea.We did not use the cooker as the oven/grill were dirty. We spoke to the owner about this; she made excuses about her cleaner having childcare issues and offered £20 cash for the inconvenience. I pointed out that cleaning the oven myself was too much to ask - she did not offer to get it cleaned, which is the least I expected. The point of the stay was to visit close family who have a newborn baby. I was planning to use the "fully equipped kitchen, allowing you to prepare your own meals with ease" to cook food for the new family but in the light of the hygiene issues did not feel able to do so. Very sad about that. Neither did I cook anything for myself, so spent much more than I'd intended on food by using restaurants/takeaways instead of self catering as planned. The extractor vent in the bathroom is taped over so in order to dry out the bathroom after use, the only option is to have the window wide open. Fine in warm/dry weather. I cannot recommend this at all.
Leigh W.
Stayed 11 nights in Aug 2024
