2/10 Terrible
Katrina M.
8 June 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
falsely advertised
Property # 11348666ha
We booked "Three Modern Accommodation Minutes Away from National Museum of Ireland!" via VRBO. The accommodations were advertised and listed as “Our family-friendly property" so we felt comfortable having ourselves and our young children stay there. The hotel itself, as well as the address, wasn't disclosed until a few days before check in. Upon driving to the address, it was clear that it was not in a family-friendly or safe part of the city. There were homeless people, and blaring police sirens everywhere, and not a family or child in sight in the streets. It was an hour before our check in time, and we did not feel safe having our family--specifically our young children, stay in this part of the city, so we called the hotel directly, to try to cancel the reservation before we checked in. They told us that the three rooms were booked through a travel agent, and that we had to go through them to cancel the rooms. At 2pm (still an hour before check in), I tried to cancel the reservation and request a refund (as we already paid in full through the VRBO booking) but was unable to do so, since it was the "day of check in" and the button was not clickable. I contacted the host, Roompicks, via the "contact host" message button to request a cancelation and full refund. They were unhelpful.
Katrina M.
Stayed 1 night in Jun 2024
