2/10 Terrible
David K.
9 Jan 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
We were told property wasn’t available day of check-in
Property manager does not check messages or communicate through VRBO portal. We had to reach out via WhatsApp on day of check-in to be told the manager never received the reservation through VRBO and the property wasn’t available. We were told by VRBO customer service we had to ask the property manager to cancel the reservation and issue us the refund since it was non-refundable and they couldn’t reach the property manager either. When we received the refund, it was over 69 less than what we paid. The reservation which could not be upheld by the property manager was not only a major inconvenience during our travels and time wasted, but over two weeks later we are still waiting for the rest of the refund. VRBO insists that property manager has to be contacted for all refunds, even though the manager does not use the VRBO portal and the property wasn’t even available despite our reservation. You cannot book this property with any degree of confidence of the reservation being upheld or getting all of your money back when it isn’t. Note that we had to put ratings for other areas such as cleanliness even though we could not stay at the property, but we can ascertain that the place being available on the dates given in the listing is inaccurate.
David K.
Stayed 3 nights in Dec 2024
