2/10 Terrible
Ruth E.
31 May 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Nice Propery but Poorly Maintained and Poor Service
Where do I start? As I was arriving from an international trip and would arrive 1 hr. before the 4 pm check-in, I requested a 3pm arrival. I was informed that this couldn’t be arranged in advance. First impression of the place was that it had a look of neglect with weeds growing around the entrance and the patio area was covered in tree twigs and the tables were mouldy. The interior had a damp smell and the fridge emanated a very bad smell.
Neither of the TV’s were working for the majority of our stay and the instructions in the property manual were totally wrong and did not match the equipment.
The front windows of the living room were inoperable as the mechanisms were broken as confirmed by contractors who eventually came to inspect them
The laundry facilities were only accessible by climbing around a car, a bike and packing boxes. The dryer was full of lint and contained a pair of ladies knickers.
The dishwasher appeared to work but did not clean the dishes, so all were done by hand. Lamps in the living room had expired batteries.
This was to be a very special time for my brother and I (both living in Canada) because we had not spent any time together since childhood and we’re now elderly, all of these issues and lack of responsiveness from Stays York, the managers, cast a shadow over our special time.
Ruth E.
Stayed 28 nights in May 2024
