4/10 Poor
Bjorn P.
22 Mar 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Good Location, Bad Experience
The pictures and description are accurate. The best thing is its proximity to the bus stop – it’s just a minute from the door. However, be prepared to walk up and down many stairs. There is an elevator, but you will need to walk up multiple flights just to get to it. The bathrooms were recently redone, but one shower door wouldn't close due to improper installation. The temperature in the unit is uncontrollably hot – turned off the heat and opened the window to tolerate it.
The property is run by Vail Realty, CO – check out their Yelp reviews. VRBO is just their advertising platform. They are not hosts - they just collect the money. For 2 days we had no water. While Vail Realty doesn’t control the water utility, they had a duty to inform us of the outage so we could prepare. They didn’t inform us and accepted no responsibility for that communication breakdown. We weren’t looking for a discount or freebie, but they could have simply delivered a case of bottled water so we could at least wash our hands! Their response was telling us we could stay without water, or we could vacate and they would change the access code. I own 14 rental units myself, I know there are things beyond management’s control. Communication and service are not beyond their control, so their response was unacceptable. It’s Vail Realty’s responsibility to know about maintenance so the guest is properly informed.
Bjorn P.
Stayed 9 nights in Mar 2024
