4/10 Poor
Colleen R.
17 Nov 2024
Liked: Location
Disliked: Cleanliness, check-in, communication
Poor communication
Despite sending multiple messages days in advance, the property never responded to us. We arrived on the scheduled date and took more than 2 hours of waiting in the streets to get a hold of someone to let us in which was finally able to be done by getting the assurance of someone who lived in the building. The contact numbers on VRBO were not in service…. The only time we finally had a prompt response was when they wanted more payment for the taxes.
The property is amazing and very well
Located to eat out and explore Rome. The antiques and space is beautiful…However, they could use some work on the cleanliness, the coffee maker was full of mouldy coffee grounds, the showers are smelly and full of mildew and many of the dishes were dirty and had to be washed before issuing. The only thing to wash dishes was a mildew infested, stained old rag.
The upstairs neighbours are very loud, wearing what sounded like high hells and walking endlessly.
Colleen R.
Stayed 4 nights in Nov 2024