Olga greeted us when we arrived and showed us how everything worked. When we arrived she had a litre of milk, some fresh fruit, coffee and tea along with biscuits for us. Also a chocolate on each pillow! She was extremely helpful throughout our 1 week stay. She helped us with a SIM card, got us a bodum to use for coffee, and answered all our questions very quickly. The location is about a 10 minute walk to the Kingston train station. And then a 30 minute train ride to downtown London. Close by is a grocery store with plenty of pre-made meals if you plan on eating in. Having access to a washer and dryer is definitely a plus. In floor heating was a nice bonus.
The only drawback that we found was you had to exit the bedroom to access the bathroom. The hall to the bathroom was a communal hall but the bathroom was ours alone.