6/10 Okay
Kenya J.
3 Apr 2025
Liked: Cleanliness
Disliked: Check-in, listing accuracy
Disappointing
Upon checkin, the host did not speak good English, he rushed us through the house and didn't tell us that we had to press a button a little way away from the gate to exit the property. We had a lot of problems getting into the gate with the key card. The response from the host a bit condesending, he did respond but was questioning me when I told him the card didn't work. He told me in the 5 years he never had a problem. My 80 year old mother, and my sister was standing out in the cold, one time our driver got out and helped and it took awhile for the gate to open. The property overall did not look like what was pictured. The deck online looked vibrant and modern, the outside seating area also and this was not the case. The other frustration was no housekeeping for 14 days unless we paid extra for it and asking us to take the trash out. He sent us instructions in Italian (even thought the online description stated that they spoke English) He then text me the trash instruction stated almost everyday we were expected to place the trash out. There was a day for waste, another day for plastic, another day for paper. One day, he told my 80 year old mother to place the trash on the gate and she is 5'5. Had I known this before booking, I would have never booked here. The property overall is spacious and has a lot of potential but needs some updates. The host was responsive but it required to many interruptions in my travels than I expect when traveling.
Kenya J.
Stayed 14 nights in Mar 2025
