To begin, it’s important to note that the owner of this unit was kind & communicated with us when I reached out about our experience/troubles in the moments, but this community was so poorly ran during our time here that I wish the owner would do more to make right what we experienced. I’ve been told this is a rarity with this property & community but as a loyal lifetime beach-goer of over 25+ years to the gulf coast, this is hands down the worst experience I’ve had.
I do wish the owner would’ve offered to reimburse us for beach service because we had to be our OWN beach service for 2/3 days of our trip.
Day 1: After waiting on the shuttle that was advertised yet never ran that day, when we finally arrived to the beach in the 10am hour, there were no beach service workers. We had to, along with all other guests, drag our own big beach loungers from back by the dunes & place our umbrellas ourselves. As three young women, this was NOT ideal, particularly since we paid for this service.
Day 2: Beach service never showed because of “weather.” There were showers & storms around the area, but never did it rain until after 3pm that day & EVERY other facility around us had their beach service, but not us. Again, a day I feel I should’ve been compensated for since I didn’t have advertised beach service.
Day 3: Beach service was out but with a handwritten sign asking we stack our own loungers for them.
Also, we would not have booked here had the shuttle not been advertised. Day 1 of no shuttle ruined us on trusting it, so we drove & got sand all in our vehicle in order to park in the public beach lot next door to the beach club; although I did see it running on days 2 & 3, I’m still unclear on its run hours. It seemed that we & all other guests on the beach stayed confused & baffled on the shuttle & beach service frustrations.
I’ve never stayed off of the beachfront options, but loved how this was advertised & seemed perfect since we would be dropped right off, emulating a beachfront type of option essentially. I just feel that we were misguided.
Again, the owner was kind to us in the moments. When we arrived, our upstairs air was not working properly. I appreciated that she was prompt on that matter. Also, I can tell she took pride in the unit itself & it was very clean & beautiful.
All in all, we won’t be back to Lost Key because these experiences just muddied what was advertised as a wonderful place to stay overall.