2/10 Terrible
Marianne A.
28 May 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
BEWARE
We booked and paid for this home over a year in advance for our cadet's USMA graduation. We received our confirmation through VRBO a few days in advance but the host did not respond or provide check in details. VRBO said that many hosts wait until the day of to give arrival details. After a long day of travel, we call the host again. She does not answer, but sends a text response saying that she will 'call back in a little bit'. We attend our first event and head over to the house that evening after the event, hoping that I missed her callback due to the poor cell service in the area. When we arrived only to find out that the host was still living in the home. She claimed that she thought we had canceled. How she could possibly mistake my many, many messages asking for check in info for a home that was booked and paid for 16 months in advance is beyond my understanding. In addition, another cadet's family also was able to book this same property for the same dates and canceled for the same reason (hosts still living in home) earlier in the day and was in the process of trying to get a refund. How this 'mistake' could have occurred, and how this property could have been double booked through VRBO is beyond me.
Marianne A.
Stayed 4 nights in May 2024