2/10 Terrible
michael r.
1 Apr 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Disappointing-see other reviews regarding owner refusals and condition of property
Tired, worn and desperately needs updating.
Floors throughout the property were worn thru to bare wood. Carpet under dining table pilled and worn. Table chairs cushions broke down. See more below.
I would probably have given this a better review had the owner been more empathetic, but he was not. This is an obvert money grab on his part. Worst customer service I have EVER received at a VRBO stay.
NO GAS provided for gas grill and owner refused to provide.
Beach chair broke and would not replace. The property description lists 4 chairs, there were 2 and 1 was broken. The owners response was no one else had complained about the chairs and just go to the Mauna Lani beach. I had to purchase my own.
TV remote was not operable, and owner would not replace.
Plan on buying your own dishwasher soap(1tab provided) Garbage bags(a few provided) Shampoo(2 shampoo and bars of soap provided-Motel 6 size). Toilet paper. When I inquired about this was told the are not a hotel.
Ice dispenser inoperable. Tried to fix per owners noted left in unit but still inoperable. So a known problem they let linger.
Stove: all heat temperature markings are rubbed off.
Soap dispenser in bathroom is rusted.
Washing Machine is MOLDY. STINKS.
Lights burned out in laundry, kitchen stove and microwave. Stove fan runs but does not draw.
Shower heads covered in hard water calcium deposits.
Chipped bathtub in 2nd bath.
NO headboards on beds. Mattresses just pushed up against the wall.
michael r.
Stayed 8 nights in Mar 2024