Things started off on the wrong foot and never recovered for us. We knew check in at 4pm would be crowded so we planned to arrive at 7pm. We had been in the car for 13 hours so when we arrived to our unit we were EXTREMELY disappointed to walk into a filthy room. We called house keeping and they said we would be in within 30/45 mins....well, that turned into 2 and a half hours later. Mind you, we have small children that do not stay up until 9:45pm. The unit itself was fine, I would suggest adding a pizza cutter and a bigger strainer, the one there holds about 1 cup.
---Be prepared to WAIT for everything....there are only 2 elevators servicing the entire building.
--I spent an HOUR at the bar/grill downstairs waiting on nachos--they def need more than 2 people working what they consider the "restaurant".
--the beach is so crowded. This unit did not supply the chairs for the week, which was actually a good thing because people put their personal chairs in front of them. We did rent the folding chairs and umbrella downstairs. The guys would set them up at the water....however, while we would be upstairs others would come and put their chairs right in front of ours, so instead of seeing our children playing, we looked at people's behinds the entire day...
--the clientele during our week was questionable...we def felt like fish out of water. Because of this, we will stick to our usual 30A vacations.
--and worth noting--there is only ONE boardwalk that is also a public Access for PCB and it's only stairs, no ramp...So, when the rain came rolling in, we would have to stand there waiting for people to get their shoes and such to walk in to stand in another LONG line to the elevators.
--The floors are not numbered well. There is the G, L, then 1st, 2nd, 3rd...and so on. We thought being on the 4th floor would be fine if we had to use the stairs...well, it's actually 7 flights of stairs..Having 3 littles do that many stairs was too much.
---another reason we decided to stay here was for the water features. Just know if it's raining or there's thunder, they close the pools, they are covered, but do not offer protection from lightening.
We will not be returning. Again, not necessarily because of the owners of our particular unit, but because of the Splash complex itself.