6/10 Okay
David & Brigette A.
27 May 2024
Liked: Location, listing accuracy
Disliked: Check-in, communication
Outdated building, management just ok
The views are great, especially of the flat tops. You can hear the creek below too, which was wonderful. The living room and kitchen area is open and bright with lots of windows. The bedrooms and bathrooms are very dark, with poor lighting and windows facing the noisy outside hallway. Parking was easy. Great location. The outside of the building is very dated; spalling concrete beneath most railings. You have to go up or down stairs to get to the very noisy elevator; the elevator makes a disturbing sound every time. There was a dog barking on the second floor the entire stay. The sink handle in one bathroom was not attached. The master bedroom tub makes a loud gurgling sound every time the toilet flushes. The place was not cleaned very well; hair, crumbs, greasy stovetop, mildewy shower curtain. The bed linens do not fit the pillows or mattresses, so the end of the pillows are exposed, along with half the mattress, and neither had any kind of protective covers. The check-in process was terrible; our code did not work, and we were told to call different numbers only to have no one answer the phone. After four attempts of talking to people at Retreatia, we were asked if we used the pound sign first; it was very unclear that this was required before the code. The housekeeper tried opening the door at 8:30am. When we told her we would not be out until 10, she held up her schedule and tried to tell us our unit was first on her list. We told her to come back at 10, closed the door.
David & Brigette A.
Stayed 2 nights in May 2024
