6/10 Okay
Mary T., Goodlettsville, TN
12 June 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
The good and the not so good
I would have loved to give this home a 5 star review. The house is beautiful and has a really nice view. The furnishings are gorgeous. We loved the house. So why only a 3 star review? It was advertised as having a hot tub that was drained and cleaned between guests, and had a fee for this service. When we arrived the hot tub cover had so much debris on it that there is no way it had been lifted recently. We opened the lid and it was awful! There were dead bugs all over the rim, a dark ring where the water line was and there was no way we were getting in it! I called the manager, told her, and she agreed to refund the $75 hot tub charge. We told her it was not critical to have it, so we agreed to just refund the charge. A man did come by a few days later to service it. My husband watched and he was there all of 2 minutes. He put some chemical in and left. Didn't even wipe the rim or remove the cover. We have owned hot tubs and know what it takes to maintain one. The other downside was the internet speed. We brought our Apple TV hoping to stream some movies. We got it hooked up but it just froze. The internet speed was so slow it would not stream. We navigated on our Ipad but it was extremely slow and would not load some pages at all. If you want to rent this place and need internet to work, I would choose somewhere else, because you will not be able to use it for work. Also there were no instructions left out as to how to use the television or fireplace. We snooped around in kitchen drawers and found under some booklets an instruction sheet for fireplace. Don't know why it was not out where we could see it.
Would I rent this place again? Yes if I didn't want the hot tub and didn't care about the internet speed. Like I said, I would love to give this place 5 stars, but just can't since I did not think it was presented accurately.
Mary T.
Stayed 7 nights in Jun 2022
