2/10 Terrible
Missy M.
9 July 2024
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
PHOTOS OUT & IN VERY DECEIVING!!!
We had booked the house for 5 nights and we didn’t even stay one! The area surrounding the complex is very sketchy and we did not feel safe there. The balcony is small and photos do not depict what you see when you are on looking out to the ocean. What you see are extremely run down properties all around and the air out and in reeks with the smell of marijuana (which I know is legal in CA). The outside furniture and areas are filthy and just nasty. The inside seemed cleanish but way smaller than photos depicted. The appliances seemed okay and bathroom was fine just really small. The bed sat so low it was almost on the floor and sofa very worn. We have rented many times through VRBO for over 30 years and have never had photos be so misleading or owners be so unwilling to work with us and make things right. We contacted the property manager immediately. Tom was very defensive and said it was past the 14 day refund policy so he couldn’t do anything for us. After several more phone calls he said that if he rented it he would refund us something. He ended up renting it for 3 of the 5 nights but we only received a refund for a little over 1/4 of what we paid in full. We weren’t expecting a full refund but we thought 1/2 would have been fair. Lesson learned don’t believe what you see in the photos and do a google earth search to see what you are getting yourself into!!!!
Missy M.
Stayed 1 night in Jun 2024