2/10 Terrible
Alyssa H.
21 June 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Host is unhinged
I booked this for a third party through work. The guest and their caregiver had a first floor apartment. The policy say 'no smoking' which people means not in the house. Not a problem. The guest smoked outside near a tree off the patio on first night. The host notified me there is no smoking anywhere on the property, even outside. The guests and I were completely apologetic. I assured him they would only smoke across the street, it wouldn't be an issue. The host became increasing irate each time I apologized, and just started messaging me "get out now!" over and over again. It was very bizarre behavior over a simple miscommunication. I explained the client just had surgery at a nearby hospital and couldn't move right then. He was completely unsympathetic and canceled the reservation, refusing any refund. This was a 17-night stay and the guest stayed for one. So lesson learned- hosts can cancel for any reason and keep your money if they have a no cancellation policy. I will never use VRBO again either professionally or personally.
Alyssa H.
Stayed 17 nights in May 2024