6/10 Okay
Craig J.
28 Apr 2024
Liked: Check-in, location, listing accuracy
Disliked: Communication
Should have been Exceptional
A perfect location was completely undone by poor maintenance and management. We arrived for a two week family vacation in an apartment that markets its roof top sun terrace. The deck was a mess and required us to clean. The shade umbrella was broken and could not be raised, limiting use of the deck to late afternoon. To top this off the apartment had no wine glasses.
It’s not unreasonable to want to enjoy a glass of wine on the roof terrace. Both issues were reported on the first day, the wine glasses were provided after multiple requests, very late on the 3rd day. The shade umbrella was not addressed until the day before we left. We had asked to swap with the adjoining terrace as this was never used. This request was denied. Particularly annoying when we came home on our last night to find the umbrella from the adjoining terrace had been move to our deck. Only a week after we had requested the same.
It appears the management company does not maintain an inventory of the apartment, many of the plates were mismatched and chipped. There are not towel rails for bath towels in the bathroom, you must like hanging towels on open wardrobe doors.
We made the best of the managements lack of care or urgency, but this did impact our enjoyment.
For a day or two you will probably be fine, but frankly the poor management should not be rewarded.
Craig J.
Stayed 13 nights in Mar 2024