4/10 Poor
Cornelia K.
4 Dec 2023
Liked: Cleanliness
Disliked: Communication, location, listing accuracy
Respect for Health
We appreciate the communication. Ver far and we shared a health issue of our 100 year old guest of honor, asking to cancel, well in advance. While the host”does” have a no cancellation policy, when doing business there should be ethics that override monetary gain. We all want to feel safe not just physically but safe in ethical ways too. We travel a lot we have never encountered a host that refused to be little willing to be collaborative in our request, at all. The only support or option was on a future stay. A second experience is usually very unlikely if the initial experience shows no willingness to even give back a small refund. We are sure there will be a long and intense response but how we treat people in the end is what matters most. It is rare to celebrate someone’s 100th birthday. A great host should make some adjustment. It matters a lot to us to work with hosts who can be understanding. When booking this site be careful, I would say who you do business with shows if their is no flexibility (that is agreeable) just a frigid policy, people are human, they get sick. We all expect a little compassion. Caring is caring. Not caring, is evident here.
Cornelia K.
Stayed 3 nights in Nov 2023
