2/10 Terrible
Thomas B.
25 Jan 2021
Disliked: Cleanliness, location, listing accuracy
Mountaineer Motel, Mt. Storm, WV
Substandard accomodations which violated several promised and customary parameters:
--Run down, unmaintained room. Filthy carpet, chipping paint, broken panels and tiles. Sloppy bedding without a top sheet on one of the beds. A single dim overheat light with no lamps. No closet or place to hang clothes. No shampoo included.
--Poor security. Deadbolt was nonfunctional, leaving only the doorknob lock as a barrier.
--TV did not work.
--Room temperature cold, 60F at best. No way to adjust heat. Small space heater was extremely noisy and minimally useful.
--Insufficient hot water. The water ran ice cold before I even started to shower.
--Inconvenient check in. No one present in front office at 6:30 PM. Had to use outdoor telephone to call management to arrange entry. The room was left completely unlocked prior to my arrival.
--False advertising about location. The Whitegrass web page indicated that the Mountaineer Motel is within 5 miles of the Whitegrass ski center, when in fact is is some 30 miles away.
This accomodation was so poor and in such flagrant violation of what was advertised that common standards of business integrity should lead to a total refund.
Thomas B.
Stayed 1 night in Jan 2021
