6/10 Okay
K K.
13 Sept 2024
Liked: Cleanliness
Disliked: Check-in, communication
Experience Left Us Feeling Dismayed
Our stay at this home wasn’t what we hoped for. The house was quaint, but neighbors were close with no privacy, as their windows looked right in. The water isn’t drinkable, so bring your own. We noticed ants and hair in the tub/sink, but overall it was clean.
Our experience with the host was surprising. We’ve stayed at many rentals and never had issues.The host initially told us no problem to check-in at 2:30pm, but on our arrival said, "check-in isn't until after 5pm and you didn't contact me." We were polite in our replies, but only after I showed her the previous text were we allowed in.
After we left, things got worse. Our card was charged extra and we received a rude message about not recycling and leaving garbage outside in the garbage pail. This was confusing because we had followed all her instructions: cleaning, stripping sheets, etc as well as paid various cleaning fees in advance. I explained we did recycle and took out the trash, but instead of understanding, as she said our toddlers accidentally tossed a few water bottles in with the trash unbeknownst to us (no recycling bin in the house), she then proceeded to say she could charge us even more for leaving crumbs in the toaster and accusing us of breaking a handle/lamp knob, which were already broken when we arrived. We left the house clean and treated it with the utmost respect, even taking off our shoes. We were always kind and polite, which makes the host’s accusations and added charges more disappointing.
K K.
Stayed 3 nights in Aug 2024