This home was in an amazing location high up in the mountains overlooking the Blue Ridge Mountains and Blue Ridge Lake. We wanted a home with all the amenities that this home had to provide and wanted to enjoy a week relaxing. The home was clean and it was accurately described in the listing. The property manager was always available by text and replied in a timely manner.
I shared with her that the home was great but definitely needed a little TLC. We were here over Thanksgiving, we wanted to stay at the home and cook, relax, and just unwind.
There were several light bulbs out, a few chairs were starting to break, the HDMI cable was broke, the TV in the downstairs room would not work, the toilet downstairs was broken, and the ping pong table needed some hardware fixed to sit properly on the pool table. We contacted the property manager and offered to fix the HDMI cable which they agreed to. We fixed the ping pong table ourselves going to Home Depot for the piece.
The fireplace inside which is gas must have a short because it goes out on its own and we could not resolve this issue.
We do not mind changing a light bulb or fixing things but there were no extra light bulbs or any tools. I did also mention there were no scissors, pens, or any extra containers like plastic ware for leftovers. There was a crockpot, toaster, electric skillet, blender, and coffeemaker. I would definitely recommend providing a few extra dishes, tubberware, utensils, and baking dishes. Also, if you rent a home for a week 4 rolls of toilet paper is not enough with one roll of paper towels for a family of 5. I truly believe if you take care of the customer the customer will take care of you.
We have rented several homes and treat the home as if it is ours. I understand that things break and need to be fixed. Unfortunately, when you get somewhere and the owner is not close by you just have to manage the issues. I loved this home for the location, the movie room, ping pong, pool and outdoor fire table.