4/10 Poor
Peymon K.
30 Nov 2022
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Fawnskin weekend trip
Upon arrival, we were not provided access code into property. We had to wait outside in the cold to get the access.
The heater did not work.
The property had no running water.
The jacuzzi/spa had no water in it and was not functional.
The pool table was nice but all the cue sticks were broken.
After speaking to owner/manager we were able to get the water turned back on after a few hours.
Luckily I had some general contractors staying the weekend with me and they diagnosed the heating issue and instead of enjoying their vacation, they spent the first night under the house troubleshooting why the heater was not working.
We ended up getting the water and heating sorted out around 9pm the first night we stayed.
The manager offered us a discount of $300 off the first night. Ever since we checked out, she has been unresponsive and no credit has been provided.
We could of easily asked for a full refund but we were flexible and willing to work with her on all the problems with the property.
She has not returned any of my inquiries since we checked out and her offer to credit us some money for the stay seems to have been an empty gesture.
Please confirm the amenities are functioning before you book this spot.
My group was not looking for a free ride or stay but we were expecting some compensation for the many issues we had.
During our stay, the owner was responsive and was the one who offered us a discount due to the many issues. However, since checking out, no contact from her. We paid for two nights and could have easily asked for a free night or full reimbursement but we are reasonable and not high maintenance. But since the owner has not responded to any of my inquiries since checkout, I unfortunately have to leave this review.
Peymon K.
Stayed 2 nights in Nov 2022