2/10 Terrible
Tristan D.
10 Jan 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
So disappointing
We stayed here for Xmas eve and Xmas night and cooked dinner for our small family. The countryside and nearby towns are beautiful and the property is lovely. However, we feel compelled to rate at 1 star. It’s a shame this owner doesn’t seem to enjoy the experience of sharing her property. She provides copious pages of new rules the day before arrival (despite knowing we had been in a very long international transit) and another two booklets upon arrival contain further rules, as well as signs posted all over the house reminding you of what you can’t do just incase you couldn’t wade through the plethora of instructions already provided. For example, you are literally not allowed to use the kitchen sink incase of damage. A small plastic tub is provided as a substitute which doesn’t fit most pots and pans or oven trays in it to clean. As much as we are of course happy to respect someone else’s place and belongings, it really is impossible to read all the fine print and not end up upsetting the owner here unless you don’t wish to use the property for anything but sleep, and the feeling is generally unwelcoming and stressful. When we arrived, the house was freezing cold and the hot water not turned on, despite all the heating having timers and the cleaner having been there that day. Minimal firewood was provided and instructions to go back to town to get some, despite an entire barn of firewood next to the house. The accommodation was not as described, including on cleanliness, facilities, internet access etc. However, we got on with it, in the spirit of not complaining and enjoying Xmas and not bothering the owner at that time either. When we left, we were sent rude messages from the owner and charged an additional cleaning fee because the fridge and interior of the oven were dirty and we did not take the garbage bags to the outside bins, which are 150 metres from the property, in the pitch black and snow. It’s a bit much when it’s quite expensive and we had already paid a cleaning fee. Furthermore, when we tried to come up with a common sense and reasonable outcome for both us and the owner, we received personally insulting messages and no willingness to resolve the issue. I really wouldn’t bother with the risk of staying here and having your downtime compromised by the owner’s attitude to hospitality.
Tristan D.
Stayed 2 nights in Dec 2022
