6/10 Okay
Tony N.
22 Jan 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfectly Located Winter Park Condo
Condo was very clean and kitchen was well appointed. Perfect for being able to make some meals on site. Bedrooms were spacious and comfortable. Wood burning fireplace was both nice and needed. Directly across from beautiful rec center with indoor pool and multiple hot tubs. We did not give a great review overall because the heat was not functional the entire 3 night stay. Missed communication resulted in no contact with management on the first night, when the temperature only reached 59 degrees. Saturday did result in contact with the management company and they were prompt to attempt a correction. Ultimately the fix was unsuccessful and the temp was 55 degrees for night 2. On Sunday the thermostat was replaced but that also proved unsuccessful. The team did leave numerous space heaters as well as multiple bundles of firewood for our last day. Management also offered to move us to another unit which we respectfully declined as we were a party of 5 and it was our last night. The space heaters did help and with the fireplace we saw temps in the mid 60's for night 3. Overall, the condo was wonderful and the management team certainly made great efforts to fix the situation which we appreciated. Would stay again, the heat issue simply needs to be addressed.
Tony N.
Stayed 2 nights in Jan 2025