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2/10 Terrible
Samuel H.
16 Feb 2023
WE WAS NOT PLEASED AT SURFSIDE 1211
You guys should have accommodated us with something, after arriving at 7:30pm to find out that we couldn't get into our room #1211 . The security guy and maintenance man had to drill and cut the latch off so we could get in our room. My wife and I was so annoyed... ....we got in our room around 10:00pm after arriving at 7:30pm . The towels under the sink in the bathroom looked used and dirty, the master bedrooms bed is terrible!! It's sunk in in the middle, our backs was not ok and we had to kill the biggest roaches that I had ever seen!!!! We didn't know what we were getting into when we booked with surfside, we just wanted something nice and comfortable for our 19th anniversary and my husband's birthday which was the 16th. It could have been better if you guys would have showed concern, BUT yall didn't care and NEVERD CALL TO SHOW THAT YALL WERE CONCERN. We drove from Oklahoma city!!