This review was submitted before 2018 and has not been verified.
4/10 Poor
Sergio R.
7 Aug 2016
Over priced accommodation with poor service
Although this apartment was a perfect size to sleep 2 adults and 3 children it offered little luxuries for the price paid. The biggest issue was that even though you book through HomeAway, a real estate agent does the communicating for the owner and is not always available to take your calls and can take up to one week to get an email reply (if at all). Upon arrival about 3pm, the nominated agent asked us to call 30 mins prior to arrange meeting outside apartment. we did just that and nobody was there. I called again and someone else arrived to meet us. He was a very pleasant man and explained everything about the apartment but it wasn't cleaned from the previous occupants. We wanted to have a shower but couldn't do that as no fresh towels and any linen was there and the beds had used sheets on them. I understand the practice of taking security money in Italy as it cost 200 Euro but why only deal in cash? it could have easily been added onto credit card charge and refunded later. We had to wait around for agent to return with cash and it was inconvenient when on holidays. Overall, very average and can do better for price.
Sergio R.
Stayed 3 nights in Jul 2016
