2/10 Terrible
Ian T.
9 June 2024
Liked: Cleanliness
Disliked: Check-in, communication, location, listing accuracy
Building Site
We stayed at Villa Erita in Benissa from May 29th - June 8th. Which we booked through a Company called Guzman (big mistake). My wife and I plus two friends from Belgium had booked in for 10 days.
We picked the keys up from Guzman after a 4 hour wait for the cleaners to finish at 4pm in our experience it’s usually 2pm.
We arrived at the villa and were shocked that we were confronted by a huge building site opposite Erita with a 60ft crane and several workmen. The site was directly opposite us and no more than 5 yards away. The noise was horrendous, surely we wouldn’t / shouldn’t
have to stay here!
Obviously we went back to the Guzman’s offices to complain and asked to be moved, and after several conversations with them they refused to move us repeatedly citing our contract. The guy behind the desk even showed me an email that the previous Tennant complained about the same problem. Basically we had to like it or lump it. Unless we were prepared to pay for another Villa and losing the monies we paid for Erita, Ridiculous.
So we were stuffed and the next 10 days were a nightmare
We spent most of our time inside.
We have been using Vrbo now for several years and HomeAway before and have never had cause to complain.
Our villas/service has always been first class.
Guzman need to forget about their contract and use it to hide behind when circumstances are over and beyond the norm. They surely have a moral obligation to have informed us and we would have cancelled.
Ian T.
Stayed 10 nights in May 2024