4/10 Poor
Carey E.
13 Aug 2020
Liked: Cleanliness, check-in, communication, location, listing accuracy
Pool Was Green and Unusable
I reserved this house specifically for the pool, and upon arrival, the pool water was green. When I first sent a message to the owners they said it had been tested and the water was fine.
The next day, when it looked worse, I actually sent a photo and the owners stated that was unacceptable and refunded me $200 for my week’s rental. They did say they would get someone out to look at the pool and the following day the owner’s daughter showed up, to check it out, however, the pool remained green. They showed up one additional time as well.
Finally, on the 5th day of the rental (we hadn’t been able to use the pool at all) the person who’d installed the pool showed up, and found that either the pool service or previous guests had not placed the filter basket correctly, so debris had gotten into the impeller and completely gunked the system up. The pool vacuum hadn’t been running, and only then began to move about the pool He said the it would need to be re-balanced with chemicals before it was usable again as it was depleted of chlorine.
Needless to say, we were not able to use the pool at all the entire week. Considering I paid at last $100 more per day and stayed further from downtown Tampa just for the pool, I emailed the owners and asked for another $300 discount on my stay, which would have averaged out to about a $75 discount per night which is what I could have paid for a house closer to downtown (I was driving there twice a day, taking my daughter back and forth for a ballet school.
The owners rather curtly informed me that the water had been professionally tested and cleaned before I arrived, and several times during my stay, and that the $200 was for my inconvenience.
This was definitely not the case, as I never saw the pool service, and the pool installer specifically said it needed rebalancing. I took a photo of the invoice that he left stating as such.
Carey E.
Stayed 7 nights in Jul 2020
