2/10 Terrible
Lauren G.
27 Aug 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Horrible experience!! Double booking using another site!! Dishonest!
The listing says private pool, during our stay the host Nancy told us the pool was closed (she said she would heat it so we assumed that was why) and then we saw strangers outside swimming. Turns out Nancy rents out the pool hourly on another site. We were told the pool was closed on 2 different days at two different times and when I asked why her answer was many reason’s. It was very awkward when we were out at the pool and a family showed up asking why we were there because they had rented the pool. We wouldn’t have booked knowing the pool was “shared” Vrbo doesn’t allow shared spaces. When we spoke with Nancy about our concerns she blamed everything on Vrbo? Her communication is very unorganized and confusing during our stay so we decided to leave early because we didn’t want any issues to escalate and she said more people were coming. We didn’t feel safe having random people show up especially since there wasn’t any security or privacy. My stay was during my birthday and Nancy put a cake and balloons In the room which was very nice but she just tried to use doing this nice gesture as a way of justifying her wrong doings. How is it fair that she’s collecting payment from 2 different people to use the pool and only allowing one of them to use it. I don’t recommend this booking at all. She definitely knew what she was doing was wrong because she sent me a text and said I can see how there is confusion.
Lauren G.
Stayed 4 nights in Aug 2024