2/10 Terrible
Danielle J., Farnborough
13 Sept 2021
Liked: Location
Disliked: Cleanliness, check-in, communication
Do not stay here, it is not worth the heartache and the extra money you will be billed.
The property is in a great area and is three bedrooms, that is the only positive thing we have to say.
To be let in to the property we had to wait for the cleaner who doesn't speak English to arrive, we gave her two warnings; a hour and a 10 minute warning as told to do by the host but our reply was I don't speak English which left us standing outside on the street with our toddler and luggage for 20 plus minutes. When we were let in we noticed the washing machine and dryer going to which the cleaner went in did something to one of the machines. We just assumed it was spare linen from the previous travellers. It was not, only one bedroom was made up we had to dry the other two bedlinens and make the beds up. There was food left in the fridge and dishes in the dish washer. All things we just managed ourselves as we are not people to make a fuss. We got on with it.
In the entryway there is a wooden shelf that is on a lean against the wall, very flimsy and it has glass vases on the top. On our last day when we were leaving the property and taking out last bag out my two year old bumped the shelf and the black vases fell off. We cleaned it up as we had left the property cleaner than when we arrived we didn't want to leave any broken pieces anywhere I immediately informed the host and apologised and asked how much the vase was and said we would pay for it straight away. We never got a reply, I checked everyday and nothing which I thought was really strange. Over a week later I received a message with a 200 euro charge and stating we left lights on in the property and the hair dryer was missing.
Now I have curly hair, I travel with my own hair dryer that has a diffuser attachment. To imply we stole their cheap hair dryer is just ludicrous. We are two professional that have glowing reports from every single other accomodation we've ever stayed at. I find it appalling that a host can charge 200 euro for a very cheap vase without any third objective party having to approve this. This has been disputed and awaiting a result however I urge the next person who looks at this property to keep scrolling it is not worth the extra charges and a host that makes up lies to make more money out of their property. So so dissapointed.
Danielle J.
Stayed 4 nights in Aug 2021
