4/10 Poor
Artemis B.
9 Sept 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
A Big Disappointment
Never posted a review like this, but it’s important to share our experience. It was shocking. My family of 4 booked this cottage for 2 nights. Centrally located to Tanglewood, downtown Lenox, & hiking trails. It has boho chic country charm and was well cleaned upon arrival. The master mattress was not comfortable and there was a septic-like odor coming from the half bath. We found two mice traps in the loft area (albeit with no bait, so we figured it was more of a precaution than anything else). Despite all this we had high hopes until we saw a mouse scurry across the floor. We didn’t sleep a wink that night because my 12-year-old was worried that a mouse was going to come into his bed. The next morning, I messaged the host, Christian and asked if we could get a partial refund for the second night because we were not comfortable sleeping at the property anymore. I think we deserved a full refund, but even a partial refund would let us get a hotel room. After several correspondences, Christian offered no recourse other than offering us more traps! He ignored our inquiries about a refund and said that mice were part of “living in the countryside”. Without a refund or a promise of one, we had no choice but to stay one more night. We travel often and stay at many short-term rentals and this was downright the worst experience we’ve ever had. The host knew there were mice in the house and rented it anyway. We will never be returning here or dealing with Christian Deckert again.
Artemis B.
Stayed 2 nights in Aug 2024
