4/10 Poor
Tasneem A.
12 Apr 2025
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
Rude host
If it wasn't for the cleanliness and size of this property it would have been 1 star only. We unfortunately had a very bad experience with the host of this stay. There was some miscommunication about private transfer and early check-in because our international flights were canceled and rebooked. It was completely out of our control but the host was very rude about the situation. We tried to communicate as much as possible but we were 3 different groups travelling to one location and 2/3 of our original flights were cancelled. She should have some empathy for the situation and try to accomodate us as much as possible. It is not always possible for large groups to only have 1 person communicate with her, espeically when we are all on different flights! she sent us a long message scolding us. Aditionally, washing machine is listed as one of the amenities. When we got there, the washing machine was locked. She said it was for staff only. We packed only a few outfits thinking we could do laundry. She said it was listed as a mistake and we could pay for their laundry service. When we tried to do that she eventually said they could not make time to do our laundry on short notice. I feel that the host was very deceptive with the laundry situation and it hindered our trip as we had to find a laundromat to go to and take time from our vacation.and the front desk man is extremely rude and presumably racist. yelled at us to stay outside of the building until we've checked in.
Tasneem A.
Stayed 4 nights in Apr 2025