2/10 Terrible
Shira Y.
12 Sept 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
NO WORKING TOILET IN MY ROOM
Didn't even provide basic needs. I was traveling alone with my young daughter and when we checked in around 4pm our toilet wasn't working. They told me they had no one to fix it the rest of the day/night and that I could come get a plunger from the office and try to fix it myself! They didn't offer to move rooms and we ended up going without a toilet all night! I left in the morning without staying the second night I had already paid upfront for. I may be way off here, but I feel that a toilet is a basic hotel room need!!! I complained to VRBO and Red Lion and both parties did nothing. Terrible. Also, just another really bad part about this place is that the reason we picked this place was because it had an indoor pool and hot tub/sauna. WRONG, it has NO HOT TUB (been boarded up for over a year), NO SAUNA (bolted shut), and the so-called indoor pool is NOT HEATED but does have plenty of dead bugs and spiders for your enjoyment. It was so cold we couldn't bear it (and met other guests who had the same complaint). Worst experience I've had at a hotel. Skip this and don't believe the accuracy of listings on VRBO.
Shira Y.
Stayed 2 nights in Aug 2024