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8/10 Good
Cindy J.
23 Sept 2024
A little disappointing after a great previous experience.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We stayed at Monterey last year and our unit was great! This year we rented two for the whole family. Unit B302 was cheaply furnished and worn in many places. The floor in Unit B301 was filthy. We would not have know because of the color, but had two crawling babies who looked like they had been crawling in a tire store within 15 minutes of arriving. We had to purchase a mop and bucket and changed the water several times it was so dirty. The unit was better decorated than the other but the bathrooms were still worn and needed some TLC. Both had broken towel bars and toilet paper rolls holders. To top everything off, we had a false carbon monoxide/smoke detector alarm in the entire building at 4:30 am. One of the mornings there. The entire building was awakened, kids and adults. The fire department came and reset the error causing them to go off. By that time everyone was awake. No discount, no $20 off a meal, just “we care about your safety” text message later that afternoon. When I booked I didn’t have a definitive number of who was coming and just gave a 5 people in each unit even though each unit slept 8 or more. B302 had no wash cloths. I called they said I had only put 5 people down in the condo and they could only give us 5 washcloths. It took 12 hours to get the washcloths. By then we had gone to Walmart and purchased a dozen for $6 and washed and dried them so the expense of 8 washcloths for a condo that sleeps 8 would not be a significant costs. You can’t beat the location but Monterey needs better management and updated units for the price you pay. We are looking into a house next year. It will be the same price as two units.
