10/10 Excellent
brian s.
23 Mar 2025
Liked: Cleanliness, location
Disliked: Check-in, listing accuracy
ACCOMMODATION GREAT BUT STAYZ ARE A DISASTER - DONT USE STAYZ UNDER ANY CIRCUMSTANCES
Property well equipped, spacious amongst lovely grounds. Hosts went out of their way to overcome Statyz horrendous handling of the booking.We booked through Stayz and paid deposit via Visa card months in advance.Once in NZ we were constantly on the road - often without on-line contact. We eventually received Stayz request to make our final payment and spent 3 unsuccessful hours trying to do so. We had a strong signal and Stayz system was the problem.Can't remember exactly when/how but the lovely host manged to get in contact and agreed settlement could be made on arrival. She indicated the property's location - which we could not find on arrival. Stayz documentation didn't even have the name of the property - let alone the address.We phoned Sydney and the agent advised that the address wouldn't be provided without final payment (which we accepted). We explained Stayz inability to process our previous payment attempt but the agent showed no interest.The agent said he would connect us to the Stayz phone payment service. 30 mins later there was still no answer so we hang up.We knew the general location of the individual unit, and was forced to door-knock the neighborhood (it had no signage). The host was horrified over Stayz treatment.The agent later txt us several times to finally advise he would send address.but our phone was still waiting to make payment. No address received by phone. txt or email5 VALUABLE HOLIDAY HOURS WASTED.ABSOLUTELY HOPELESS ! ! ! !
brian s.
Stayed 2 nights in Mar 2025
