White Lily Leisure ~ Walk to DT

Discover the charm of downtown Knoxville at our luxurious studio condo in the historic White Lily Flats. Located just a block from the Mill and Mine venue, this second-floor unit offers leisure travelers a perfect blend of history and modern comforts. Enjoy features like a queen bed, pull-out sofa, smart TV, in unit W/D, and an equipped kitchen. With free parking included and situated within walking distance to all major downtown attractions, your stay promises both convenience and character.

Immerse yourself in the rich history of downtown Knoxville at the White Lily Flats, housed in the iconic White Lily Flour Building constructed in 1885. Once a bustling flour mill known for producing some of the South's finest flours, this historic structure has been meticulously transformed into luxurious urban residences. The building retains its historical charm with original architectural features, including expansive Palladian windows and exquisite stained-glass details. Today, White Lily Flats offers a unique glimpse into Knoxville's industrial past, blending historical significance with modern luxury right in the heart of the city.

Some of the modern updated amenities include:

*FREE Downtown Parking (1 vehicle)
* Luxury Queen bed
*50" Smart TV
*Washer/Dryer in unit
*Hi-speed Wifi
*Fully stocked kitchen & guest supplies

LOCATION NOTES:
Located in the heart of the Old City, this unit is within walking distance to Downtown Knoxville and the charming Old North Knoxville neighborhood, renowned for its craft breweries and diverse dining options.

Mill & Mine Venue: 3 Minute Walk
Old City Drinks/Dining: 3 Minute Walk
Gay Street Shopping: 12 Minute Walk
Market Square: 15 minute walk

NOISE ADVISORY: Please be aware that this location is next to an active train track, and it is possible that trains may pass by during your stay at any time, day or night. We do not have access to the train schedule. To help ensure your comfort, we provide a noise machine in the bedroom. However, if you are a particularly light sleeper, we recommend bringing earplugs or other noise-cancellation devices to enhance your sleeping experience. Sound proofing windows will be installed later this fall to provide additional sound protection.

Guests will have access to the entire studio apartment, 1 complimentary parking pass, and keyless entry to the building.

Mail/postage is not available to this unit at this time, but guests may ship items to our office for pickup during their stay if needed.

Please do not gather in the building common areas to be respectful of the other residents.

Professional Management is provided by Halo Hospitality throughout your stay. Our office is open Monday-Friday from 9:00am - 4:00pm, and provide after hours and weekend emergency services should you need any assistance.
Welcome to Halo Hospitality! We’re excited to have you with us and are committed to making your stay as enjoyable and seamless as possible. To ensure everything goes smoothly, we’ve shared a few transparent guidelines that help us protect both you and the property. If you have any questions at all, please don’t hesitate to reach out – we’re here to help! Thank you for choosing us, and we can’t wait to host you!

Halo Hospitality’s Rental Agreement Terms and Conditions apply. Upon booking, the renter will receive the Terms and Conditions and agree to review and sign. These terms will include, but are not limited to, the following:

GUEST VERIFICATION
Experienced guests with 5 or more positive reviews may request to be waived from this process, otherwise we do require all guests to complete an additional verification screen through our Guest Portal to ensure the safety and security of our community. This 60-second verification process must be completed within 48 hours of booking, or at least 2 hours prior to the check-in time if booking on the same day as check-in. You will be prompted to complete this process immediately after booking. This includes:


1) Providing a copy of your government-issued photo ID.
2) Photo Verification
3) Confirming your contact information & agreement to our Rental Terms and Conditions
4) Security deposit hold. ✧Any guest who confirms a reservation will be responsible for damages up to $500. An authorization hold will be placed on your credit card. It will be removed once you check-out and if nothing is damaged.

Guests who have questions about this process are encouraged to reach out prior to booking! The information is collected for screening and verification only and is not stored or used for any other purposes. We thank you for your cooperation. Guests who fail to complete our verification process within 48 hours of booking may be subject to cancellation.

HOUSE RULES
1) Guest Count: Please include the correct number of guests in your booking. Visitors outside the reservation are permitted under most circumstances, but we do require guests to request permission prior to having visitors.
2) Check-in: Please notify us once you have accessed the property. Please inspect and report any unsatisfactory conditions within 2 hours of check-in. Non-urgent issues reported after 9:00 pm will be promptly addressed the next day.
3) Noise Policy: Keep noise to a minimum after 10:00 PM to respect our neighbors and local community. We will contact you directly for any reported disturbances, prior to reporting any nuisances with local authorities.
4) Non-Smoking Policy: Smoking, vaping, and the use of e-cigarettes are not permitted within the property. Any violation, will result in a minimum $300 smoke remediation fee.
5) No Parties: Events and parties are strictly prohibited to maintain a peaceful environment. We will contact you directly for any disturbances, prior to reporting any nuisances to local authorities.
6) Pets: We love our Pets! but they are not allowed in most units, ensuring a clean and allergen-free space for all guests.
a.If the property is labeled as “Pet-friendly”, pet’s are allowed at the expense of $50/night, up to $250. The Pet Fee will be requested after booking via the resolution center, and is paid separately from the reservation.
7) Damage Policy: Any damage caused during your stay will incur repair costs plus a labor charge. A Wear & Tear fee up to $500 per occurrence will be applied for any rule violations related to pets, smoking, or parties.
8) Checkout: Before checking out, please place trash in trash cans, start the dishwasher with used dishes, and begin a wash cycle for used towels.
Security: Ensure all doors and windows are securely locked when not present.
9) Age: Guests must be 25 years or older to make a reservation.

Failure to comply with any of these policies may result in the immediate cancellation of your reservation without refund.

CANCELLATIONS
We adhere to the cancellation policy as outlined at the time of booking. Please note, exceptions due to illness, weather conditions, or other unforeseen circumstances are not covered unless stated otherwise. Guests are encouraged to purchase travel insurance at the time of booking to cover unforeseen events. Requests for cancellation outside of this policy will be directed to your travel insurance provider.

EARLY CHECK-IN'S & LATE CHECKOUT REQUESTS
1) Early Check-ins: We are unable to guarantee an early check-in will be possible in advance due to cleaning scheduling. However, on the day of your check-in we will notify you as soon as the property is available & there is no fee for an early check-in. Early check-in requests will be submitted to our team, but please do not expect a response until the day of check-in.

2) Late Checkouts: Are available on a case-by-case basis, depending on the property and cleaning schedule. Requests should be made at least 12 hours in advance of your check-out, and are subject to approval of our cleaning team, which may not be able to respond until the morning of your scheduled departure. We do have a late checkout fee of $25/hr. Separate charge.

POLICY VIOLATIONS
1) Late check-out without prior approval will be charged at $50 per hour. We may remove occupants and their belongings from the property if unresponsive, or uncooperative.
2) Excessive Cleaning will be charged at $50 per hour. We will provide proper documentation and photo evidence of excessive cleaning required. This will be applied towards unexpected cleanup of spills, stains, bodily fluids, biohazardous materials, odor remediation, etc.
3) Damaged/Missing items will be charged at the replacement cost + Labor. We will provide proper documentation and photo evidence of any Damages or Missing Items.

REPORTING ISSUES
Please report any issues within 2 hours of check-in to allow us the opportunity to resolve them promptly. Non-urgent issues reported after 9:00 PM will be addressed the following day. We may not be able to resolve, or provide a resolution, to issues that are not reported in a timely manner, lack sufficient documentation, or do not provide us with enough time to respond effectively during your stay. We are here to help!

LOST & FOUND
Please ensure you have all your belongings before departure. Items left may be held up to one week at our local office for pickup, or can be shipped back at a minimum fee of $50. We are not responsible for locating left items.

By booking your stay with us, you agree to these terms, ensuring a safe and responsible visit. We look forward to providing you with an exceptional hospitality experience!


*At this time, please do not attempt to open the bedroom window as it has a soundproofing encasement around it to assist with the noise. Any tampering with could damage the integrity of the window, and repair costs will be the responsibility of the guests. We ask guests to only be opened for emergency purposes only.

** Mail delivery must be coordinated with our office prior to sending anything.